First Stop Stationers Limited is a UK based company and complies with UK consumer law, including the Distance Selling Regulations. This means that shopping with First Stop Stationers is safe. You won't get ripped off, you will get your order and we'll sort out any problems you have. By visiting our website you accept and agree to the content of these Terms and Conditions. Our Terms and Conditions do not affect your statutory rights.
First Stop Stationers Limited (trading as “First Stop Stationers” and “www.firststopstationers.co.uk”) collect some personal data for the means of marketing and processing orders for art, craft and stationery products. Our main business is Business to Customer supply of art, craft and stationery products and we restrict the personal data collected to the minimum required to market to you and fulfil orders.
We collect and may store the following personal data:
- Your name (a)
- Your full address –either home or business (a)
- Your contact mobile numbers (a)
- Your email address (a)
- We may also make notes on discussions with yourself, or other relevant information such as communication preferences for future reference (b)
Categories of personal data with (a) are stored within our website and are viewable and updatable under the “Edit Account Details” tab when logged in. They are also stored within our Cybertill’s servers and databases, which comply to the GDPR, for use in communication, fulfilling your orders, analysing sales trends (for example most popular product in Country X) and for planning and carrying out marketing activities. Some details may also be stored within third party databases (for example www.mailchimp.com our primary email marketing tool). Categories of personal data with (b) are stored within our Cybertill’s servers and databases for use in, marketing providing quotations, fulfilling orders, and compliance with legal requirements.
Categories of personal data with (a) or (b) will be passed to hauliers and carriers to enable delivery of your orders and may be stored by these companies and their distribution partners to allow for future tracking of orders.
They may also be held within encrypted backups either on physical media or in carefully chosen third party cloud backup services. Occasionally we may also need to provide access to vetted third parties for the purpose of identifying and repairing bugs with our IT systems.
We rely on data submitted by you being correct and rely on submissions to demonstrate consent to use your details. We therefore process your data either under the consent or legitimate interest principles of GDPR legislation. We do not purchase databases from third party sources and do not sell your details to third parties.
We may also include product news that we feel is relevant to the intended audience of the communication. We already ask for your consent upon signup, and you may unsubscribe at any time with the link at the bottom of every such email or by emailing us on the details below with a quick request. For this activity First Stop Stationers Ltd are the controller.
Requests to opt out of marketing will not stop essential communication for order processing.
We will endeavour to fulfil marketing opt-outs as soon as possible and always within 28 days.
Subject Access Requests, Corrections and Third Party requests
You have the right to access and check personal data held about you for accuracy. To do so you can contact us via the details below. We may take steps to confirm your identity (such as requesting previous invoice numbers). We will aim to complete this process and provide the data within 28 days.
If you find information on our website is incorrect (e.g. under the “Edit Account Details” tab) then you may correct it and we will receive an automatic update, that will be applied to the rest of our databases. If you find or believe other information is incorrect please inform us either via the details below. We will then aim to correct the data as soon as possible. We may make notes of the previous details to ensure an accurate account history is maintained.
If you would like data deleted then please inform us at the details below. If the request relates to information used for marketing we will remove as soon as possible. If it relates to information required for areas such as VAT compliance we will suppress it to the maximum possible extent and delete when the law permits.
“First Stop Stationers” – via email to email@example.com
Or via post to:
First Stop Stationers Ltd
2-3 Library Place
1 Manor Way
Tel: 01291 623999
If we are approached by third parties, such as external accountants seeking copy invoices, we will contact you for permission to disclose the information on the first occasion and may then record your consent to speed up future requests.
We may also occasionally need to disclose information to statutory authorities (such as police and local authorities) in connection with investigations – we will ensure any such disclosures are processed in line with the law.